The short version
Every MockSeat plan is a one-time purchase — nothing auto-renews, so there is no subscription to cancel and no surprise charge to worry about. If a payment goes wrong or the service doesn’t work for you early on, we’ll make it right.
When you get a refund
- Charged but not activated — if money left your account and your plan doesn’t activate within 24 hours, we’ll refund in full or activate the plan, whichever you prefer.
- Double charge — duplicate payments for the same plan are refunded in full, automatically once we spot them or immediately when you tell us.
- Not what you expected — if you bought a plan in the last 7 days and have used fewer than 3 mock interviews on it, email us and we’ll refund it. No interrogation.
When we don’t refund
- Plans past the 7-day window or with substantial usage — the AI costs behind every interview are spent the moment you practice.
- Accounts suspended for abuse (limit evasion, scraping, multiple accounts).
How to ask
Email seatmock@gmail.com from your registered email with the payment id from your Billing page (it looks like pay_XXXXXXXXXX). We reply within 2 working days. Approved refunds are processed through Razorpay to your original payment method and typically arrive in 5–7 working days, depending on your bank.
Cancellations
Because plans never auto-renew, there is nothing to cancel — a plan simply runs until its validity date and stops. You keep access until then, and your reports remain available on the free plan afterwards.